Cultural Transformation and Business Growth at O.C. Tanner

This case study explores how O.C. Tanner, an industry leader in employee recognition, overcame internal friction and transformed its culture to foster collaboration and engagement. By implementing an outward mindset and realigning incentive structures, the company improved customer service, increased employee satisfaction, and achieved significant business growth. Key metrics included a 99.7% on-time delivery rate and a shift from servicing small clients to managing programs worth up to $50 mill