
The Arbinger Institute
Management Leadership Training Implementation at Horan & McConaty
Pages
4
Time to read
4 mins
Publication
Language
English

Pages
4
Time to read
4 mins
Publication
Language
English
This case study explores how Horan & McConaty overcame internal conflicts and improved employee satisfaction by implementing management leadership training with Arbinger. By empowering funeral directors and fostering collaboration, H&M enhanced service quality, reduced costs, and increased profitability. Key results included improved client satisfaction scores and a cultural shift towards teamwork and support among employees.