Risk Management Services Swim Association Program Case Study

This case study details the implementation of an automated renewal process by Risk Management Services (RMS) for their Swim Association Program. RMS, a leading insurance consultant for the competitive swimming community, faced challenges with manual renewal notifications that conflicted with other business activities, leading to increased staff hours and reduced customer service quality. To address this, RMS adopted Nexsure’s Service Automation module, which replaced the manual process with an automated system involving three email notifications sent at different intervals. The new process significantly reduced lapses in coverage, streamlined workloads, and improved overall operational efficiency. The case study highlights key success metrics, including a reduction of 1,500 staff hours annually and a saving of 1,000 hours in renewal processing time. It also emphasizes the positive impact on customer satisfaction and employee morale, showcasing how the automation solution has transformed RMS's operations and allowed them to focus on delivering quality service to their clients.