Governing and Scaling the Agentic Enterprise

This technical report discusses the transition of enterprises from pilot programs to the production deployment of agentic AI solutions. It highlights findings from the 1H 2026 AI Decision Maker Survey, indicating that 64% of organizations are actively piloting or deploying these solutions, particularly in customer service and IT operations. The report identifies key challenges in scaling agentic AI, including governance and visibility, integration and context, and observability and evaluation. It emphasizes the need for a robust management infrastructure to govern agent populations effectively. The document outlines essential capabilities for a production-grade agentic platform, such as a unified governance layer, persistent memory, integration flexibility, and observability features. Additionally, it presents the Gemini Enterprise framework, which includes the Agent Platform, App, and Customer Experience solutions, designed to support the scalable and governed deployment of agents across various enterprise environments.