16 Tips for Using the TKI Tool for Conflict Management

This document is a guide that presents 16 tips for effectively using the Thomas-Kilmann Conflict Mode Instrument (TKI) to develop interpersonal skills and facilitate conflict management. The TKI assessment measures the frequency of five conflict behavior modes: competing, collaborating, compromising, avoiding, and accommodating. The guide explains the nuances of these modes, particularly focusing on the avoiding mode, which can be categorized into good and bad avoiding. Good avoiding is defined as leaving a conflict to gather information or allow emotions to settle, while bad avoiding is characterized by neglecting important issues due to discomfort with confrontation. The guide emphasizes the importance of choosing the appropriate conflict mode and using it constructively to achieve better outcomes. It also discusses the collaborating mode, highlighting its complexity and the conditions necessary for its successful application. Overall, the document aims to enhance awareness and understanding of conflict management strategies through the TKI tool.