Conflict Management in the Workplace Research Report

This research report investigates workplace conflict, its management, and the implications for organizations and individuals. The study highlights that conflict arises from differing opinions and can lead to both positive and negative outcomes. It outlines the significant costs associated with conflict, with a survey indicating a total cost of £28.5 billion in the UK. The report details various factors that contribute to conflict, such as poor communication and role ambiguity, and emphasizes the importance of understanding one's conflict style through assessments like the TKI® and personality types from the MBTI® framework. Results show that individuals who perceive themselves as effective in managing conflict tend to have higher job satisfaction and feel more included in their workplace. Recommendations include enhancing communication, clarifying roles, and providing training for managers to improve conflict handling skills. The report concludes by suggesting that a collaborative approach to conflict management may yield the most positive experiences for employees.