Primenet and ThinkOn Partnership Case Study

This case study details the partnership between Primenet and ThinkOn, focusing on the challenges and solutions provided for Primenet's SME customers. Primenet, a Managed Service Provider based in Great Britain, sought a highly secure and reliable backup environment for its G-Cloud Framework for the Public Sector. The solution was found in ThinkOn's backup services, which are backed by Veeam technology. The case study outlines the benefits of this partnership, including high availability, clear monthly billing, and specialized support. It describes how Primenet's customer-centric approach and consultative ethos have led to a sustained customer base, emphasizing the importance of understanding client needs. The onboarding process with ThinkOn was highlighted as quick and effective, leading to a successful long-term relationship. The case study concludes with insights into the evolving needs of Primenet's customers and how the partnership with ThinkOn supports their transition to as-a-service offerings.