ThinPrint Professional Support and Consulting Services

This white paper outlines ThinPrint's Professional Support and Consulting Services, aimed at providing comprehensive assistance to customers in professional environments. It details the various support options available, including free support offers, update and support services, project support contracts, and consulting services. The document defines key terms such as pre-sales, support, and consulting, explaining their relevance to ThinPrint's offerings. Additionally, it presents the structure of support services, including response times, pricing, and the benefits of project support contracts. The paper emphasizes the importance of professional support in maintaining efficient network infrastructures and highlights the availability of resources such as manuals, webinars, and a support portal. Overall, it serves as a guide for customers seeking to understand and utilize ThinPrint's support and consulting services effectively.