mhs homes Transition to Cloud-Hosted SIP Solution

This case study outlines the partnership between mhs homes, a housing association in the U.K., and Thrive, focusing on the transition from an on-premise telephony system to a Cloud-hosted SIP solution. The objective was to enhance resilience, simplify management, and improve scalability in their communication systems. Thrive's solution incorporated Cisco Unified Communications Manager and an integrated contact center, ensuring seamless continuity during the transition. mhs homes, which manages over 10,000 affordable housing units, required a modernized telephony system to meet increasing demands while aligning with their mission of delivering value for money. The case study details how Thrive's industry expertise and ability to integrate existing infrastructure played a crucial role in the decision-making process. The transition resulted in improved operational efficiency and reduced management overhead, allowing mhs homes to maintain communication with tenants even during challenges such as the COVID-19 pandemic.