Small Business AI Report Trends Challenges Opportunities

This report presents findings from a survey conducted by Thryv in April 2024, focusing on the adoption of artificial intelligence (AI) among small businesses. The objective of the survey was to capture the current mindset of small business owners regarding AI's growing influence. A total of 530 small businesses participated, with respondents being decision-makers aged 21 or older. The report outlines key statistics, revealing that 39% of small businesses are currently utilizing AI, with projections indicating this number could rise to 51% by the end of 2025. The report details various applications of AI, including offloading repetitive tasks and improving time efficiencies, with many users reporting significant monthly savings. Additionally, the report discusses the anticipated advantages and challenges associated with AI adoption, including concerns about trust and the perceived impact on employee reliance. The findings aim to inform small business owners about the trends, challenges, and opportunities presented by AI technology.