Leveraging NLP and Generative AI for Chat Intelligence

This research article delves into how Natural Language Processing (NLP) and Generative AI are transforming chat interactions into strategic insights for businesses. It highlights the challenges of chat mining, the role of Tiger Analytics' Chat Intelligence, and the application of deep learning models to enhance operational efficiencies. The paper emphasizes the importance of understanding customer behavior through chat data, ultimately driving better business decisions and improved customer expe