Cardiac Specialists Case Study on Automated Scheduling

This case study details the implementation of TigerConnect Physician Scheduling at Cardiac Specialists, a cardiology practice in Fairfield County. The practice faced challenges in managing call scheduling, vacation, and day-off requests due to a lack of a formal process. Dr. Robert Fishman, an interventional cardiologist, highlighted the cumbersome nature of the existing request management system, which relied on verbal communication and informal notes. The introduction of TigerConnect Physician Scheduling provided a centralized platform for managing provider requests, allowing for easier access to schedules and improved communication among staff. Following the implementation, complaints regarding scheduling decreased significantly, and staff satisfaction improved as physicians adapted to the new process. The case study emphasizes the positive impact of automated scheduling on operational efficiency and communication within the practice.