Community Hospital Physician Scheduling Case Study

This case study details the implementation of an electronic physician scheduling system at Community Hospital of the Monterey Peninsula (CHOMP) to address on-call challenges in the emergency department. The hospital faced significant issues with a manual scheduling process that led to delays in patient care and confusion among staff regarding on-call availability. The study outlines the selection process for the TigerConnect Physician Scheduling system, highlighting the need for a more efficient solution. It describes how the new system streamlined scheduling, reduced unnecessary steps, and improved communication among physicians and clinic managers. The implementation process included informational sessions and training for staff, which facilitated a smooth transition to the new system. Results indicated a significant reduction in patient wait times and improved operational efficiency within days of implementation. The case study emphasizes the collaborative efforts between CHOMP and the TigerConnect team, showcasing the positive impact of the new scheduling system on patient care and provider collaboration.