Eastern Oklahoma ENT Call Scheduling Case Study

This case study details the implementation of TigerConnect Physician Scheduling at Eastern Oklahoma Ear, Nose and Throat (ENT), the largest clinic of its kind in the region. Established in 1975, the clinic faced challenges in managing call schedules for multiple hospitals, which were previously handled using a paper-and-pen system. This method led to frequent errors and communication issues. Dr. David Hall, MD, sought a more effective solution and chose TigerConnect due to its user-friendly interface and cost-effectiveness. The implementation process was efficient, and staff quickly adapted to the new scheduling system. The results included improved tracking of call schedules, reduced confusion, and enhanced flexibility in managing complex scheduling needs. Key features such as the tally function allowed for better oversight of scheduling fairness. Overall, the transition to TigerConnect has streamlined operations and improved communication among staff and physicians.