RWJBarnabas Health Substance Use Disorder Recovery Case Study

This case study details how RWJBarnabas Health optimizes its substance use disorder recovery processes through the implementation of TigerConnect's workflow automation. RWJBarnabas Health, New Jersey's largest healthcare system, serves over 3 million patients annually and has a Peer Recovery Program for substance use disorder services. The study outlines the challenges faced in transitioning to full-time recovery specialists, including managing increased call volumes and ensuring timely patient interventions. The solution involved integrating TigerConnect with existing EHR systems, which facilitated improved communication among staff and allowed for automatic triggers that enhance patient referrals and response times. The results indicate a significant increase in referrals and a reduction in response time to under 10 minutes, demonstrating the effectiveness of the integrated approach in enhancing patient care and recovery outcomes.