Cone Health Medication History Integration Case Study

This case study details the integration of MedHx with SmartSig in Cone Health's Epic electronic health record (EHR) system. The health network, recognized for patient safety, faced challenges in obtaining accurate medication histories, often requiring staff to make calls to pharmacies. This process was time-consuming and increased the risk of medication errors. The integration aimed to enhance the quality and availability of medication data directly within clinical workflows. By connecting with local pharmacies, Cone Health improved medication history access for 93% of patients and 98% for high-risk patients over 65. The implementation was completed in under eight hours, requiring no additional staff training. The results included over 2.8 million additional prescription fills and a nearly 40% increase in staff satisfaction with the medication reconciliation process. This integration supports compliance with The Joint Commission’s National Patient Safety Goal, aiming to reduce negative patient outcomes associated with medication discrepancies.