Robocall Mitigation Strategy for Academic Medical Center

This technical report outlines the challenges faced by a top academic medical center due to the high volume of robocalls targeting its voice network. The institution experienced issues with spoofed calls that could potentially confuse staff and compromise patient safety. To address these concerns, the medical center sought a telecommunications solution to secure its voice network while complying with HIPAA requirements. The report details the implemented solution, which involved blocking suspect calls and masking outgoing phone numbers to protect patient privacy. The outcome of this initiative resulted in improved response times for legitimate calls and a reduction in fraudulent communications. The report emphasizes the critical nature of voice network security in healthcare settings, particularly in emergency situations where communication is vital. The document serves as a case study highlighting the importance of proactive measures in safeguarding patient information and maintaining operational integrity in medical facilities.