Robocalls and Fraud Prevention Solutions for Banks

This document is a case study detailing how a major regional bank addressed the challenge of increasing robocalls and potential phone fraud impacting its operations. The bank, one of the largest in the nation with over 130 branches, was concerned that the volume of robocalls could damage its reputation for superior service. To mitigate this risk, the bank implemented a managed call security solution that utilized continuously updated threat intelligence to identify and filter suspect calls in real-time. This solution not only improved operational efficiency but also enhanced the customer experience by allowing faster response times to legitimate calls. The case study outlines that the bank's voice network handled approximately 750,000 calls monthly, with the solution successfully blocking 3% to 5% of these calls as fraudulent. The proactive measures taken by the bank illustrate the effectiveness of the implemented solution in preventing various types of fraud-risk phone calls.