Network Operations Improvement for Barbeques Galore

This case study outlines the partnership between Barbeques Galore and TPx, focusing on the network operations improvements implemented across Barbeques Galore's 20 locations. The document details the challenges faced by Barbeques Galore in maintaining a reliable network infrastructure to support customer service and operational efficiency. It describes how TPx provides a comprehensive solution that includes managed networks, internet and phone services, colocation, and firewall services. The case study highlights the implementation of TPx’s cloud-based UCx SmartVoice solution, which enhances customer interactions and productivity. Additionally, it discusses the importance of security, detailing the use of TPx’s Managed Firewall service to block unauthorized traffic and ensure network control. The partnership has resulted in reduced downtime and improved network performance, allowing Barbeques Galore to maintain consistent service quality across its locations. The collaboration is presented as a key factor in Barbeques Galore's ongoing success in the competitive retail market.