Serialization Solution Transition for Pharmaceutical Manufacturer

This case study details the transition of a mid-size U.S. generic medication manufacturer to TraceLink for serialization management after acquiring another global drug manufacturer. The previous vendor, Axway, was unable to meet the company's functional requirements and scalability needs, leading to significant infrastructure costs and inefficiencies. The document outlines four critical shortcomings of the prior solution, including high costs, performance issues, connectivity challenges, and lack of vendor support. The decision to switch to TraceLink was driven by the need for lower total cost of ownership and improved scalability. TraceLink's cloud-based architecture and network approach provided measurable performance gains, rapid connectivity with contract manufacturing organizations (CMOs), and 24/7 support. The outcome of this transition enabled the company to efficiently manage serialization processes and integrate partners, thus ensuring compliance with serialization regulations across their supply chain.