Nationale-Nederlanden CIAM Architecture Transformation Case Study

This case study outlines the transformation of Nationale-Nederlanden's customer identity and access management (CIAM) architecture through the implementation of identity orchestration by Transmit Security. The document details the challenges faced by Nationale-Nederlanden, including the need for a more agile and scalable identity management solution to comply with European regulations such as PSD2, KYC, and AML. It describes how the existing multi-vendor identity environment was complex and costly to manage, prompting the need for a streamlined approach. The case study presents the solution provided by Transmit Security, which centralizes identity decisions and integrates various identity-related services into a single hub. This approach enhances visibility, simplifies user journey creation, and improves customer experience. The results highlight increased adoption rates, improved security, and recognition from KuppingerCole for innovation in CIAM. Overall, the case study emphasizes the importance of effective identity orchestration in modern digital transformation efforts.