Telecommunications Consumer Fraud Report 2023

This document is a Telecommunications Consumer Fraud Report that outlines the increasing prevalence of fraud and identity theft, particularly in relation to mobile devices and digital communication. It details findings from a survey conducted by TransUnion, which reveals that over half of respondents experienced attempts at fraud in the past three months, with phishing being the most common method. The report presents statistics on consumer concerns regarding fraud, highlighting that 38% of consumers expressed concern while using mobile devices. Additionally, it discusses generational differences in experiences with fraud, noting that younger consumers, particularly Millennials and Gen Z, reported higher rates of being targeted but did not exhibit greater concern compared to older generations. The report also emphasizes the responsibility of mobile carriers and tech companies in helping consumers protect against fraud, reflecting the expectation that these entities should play a significant role in safeguarding consumer information.