Total Economic Impact Study of TravelBank

This document is a Total Economic Impact™ study commissioned by TravelBank and conducted by Forrester Consulting. The study evaluates the potential return on investment (ROI) that organizations may achieve by implementing TravelBank's travel booking and expense management platform. The objective is to provide a framework for organizations to assess the financial impact of TravelBank on their operations. Through interviews with five customers, the study aggregates their experiences into a composite organization with an annual revenue of $300 million and a workforce of 1,000 employees. Key findings indicate significant cost savings, improved adherence to travel and expense policies, and enhanced operational efficiency. The study quantifies benefits such as a 40% reduction in subscription costs for T&E management tools, improved policy adherence from 40% to 91%, and a 10% decrease in travel expenses. The overall net present value (NPV) is calculated at $482,000, with an ROI of 240%, demonstrating the financial advantages of adopting TravelBank.