Resolving STR Channel Tax Discrepancies Case Study

This case study details the implementation of Track’s Channel Tax Discrepancy System by a property-management company on the Oregon coast. The company, which has been a Track customer for over three years, faced significant time loss due to tax discrepancies between their calculations and those of online travel agencies (OTAs). The discrepancies, while small in amount, accumulated to approximately 75 hours of manual adjustments each month. The Channel Tax Discrepancy System was introduced to automatically adjust reservations and correct these variances, significantly reducing the time spent on manual corrections. The configuration process was streamlined, allowing the operations team to save 75 hours monthly without manual intervention. The case study illustrates the importance of customer relationships in driving innovation and highlights how Track’s proactive approach to customer feedback leads to the development of impactful solutions that enhance operational efficiency.