Intelligent Email Automation with Gen AI and Machine Learning

This white paper discusses the challenges enterprises face in managing the overwhelming volume of emails, which can exceed 10,000 daily, leading to productivity losses and communication bottlenecks. It introduces AI and machine learning solutions designed to transform email management into a strategic advantage. The document outlines two primary solutions: a machine learning model deployed on SageMaker for structured data and an advanced language model on Bedrock for processing complex email patterns. A comparative analysis highlights the strengths of each approach, noting that the ML model excels in efficiency and accuracy, while the LLM offers flexibility for nuanced understanding. The paper also quantifies the benefits of implementing AI-powered email triage, including a 95% accuracy rate in categorization and a 60% reduction in response times. By leveraging these technologies, organizations can optimize email workflows, enhance compliance with regulations, and improve overall operational efficiency.