Tarrant County Application Processing Automation Case Study

This case study outlines how Tarrant County's exemptions team transformed its application processing workflow by implementing TrueRoll. The team was previously managing over 400,000 properties and processing approximately 50,000 new applications annually, which involved extensive manual research across multiple external sources. This manual approach led to inefficiencies and slow approval times, creating challenges for both the staff and taxpayers. The transition to a streamlined review process allowed staff to shift from researching to reviewing applications, significantly improving processing speed and enhancing the taxpayer experience. The automation of the initial review steps through TrueRoll's Application Vetter enabled staff to focus on more complex applications while routine applications were processed quickly. The success of this initiative has prompted Tarrant County to consider further automating other document processes, indicating a shift towards more efficient workflows in the future.