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TTEC Digital
Overview
TTEC Digital is a software company based in the United States, specializing in customer relationship management (CRM) solutions. Founded in 2011, the company has grown to employ between 1,001 and 5,000 individuals and reported a revenue of approximately $378 million. TTEC Digital's expertise lies in the integration of advanced technologies, particularly artificial intelligence (AI), to enhance customer experiences across various sectors, including healthcare and financial services. Their published documents include a research article focusing on the application of data and AI in healthcare and a whitepaper that discusses the role of generative AI in financial services. The whitepaper highlights the benefits of AI technologies such as virtual agents and knowledge assist tools, which are increasingly utilized to improve efficiency, customer satisfaction, and cost optimization in financial organizations. TTEC Digital aims to provide effective AI adoption strategies while addressing potential risks associated with AI implementations, ensuring that their solutions meet the evolving needs of their clients in a rapidly changing technological landscape.