AI Insights on the Global Frontline Workforce

This report is a comprehensive analysis of findings from a 2025 global study on the frontline workforce, commissioned by UKG and Workplace Intelligence, and conducted by Walr. It presents insights from 8,200 frontline employees regarding their experiences with AI in the workplace, as well as various factors influencing recruitment, engagement, retention, and overall employee experience. The report highlights that a significant portion of frontline employees continue to experience burnout, with 76% reporting feelings of exhaustion. It also discusses the mixed sentiments towards AI, where 38% of employees currently use AI in their roles, yet many express concerns about job security and the potential for AI to replace their positions. The report emphasizes the need for better education and transparency regarding AI's role in the workplace, as well as the importance of flexibility in work schedules to improve employee satisfaction and retention. Overall, the findings underscore the critical need for organizations to address the unique challenges faced by frontline workers.