Global Frontline Workforce AI Insights Report

This report presents findings from a global study on the frontline workforce, commissioned by UKG and Workplace Intelligence, and conducted by Walr. It includes insights from 8,200 frontline employees across various industries and demographics regarding their experiences with AI in the workplace. The study highlights the ongoing challenges faced by frontline employees, including high levels of burnout, with 76% reporting feeling burned out in 2025. It notes that while many employees express anxiety about AI potentially replacing their jobs, a significant portion also recognizes the potential benefits of AI, with 73% feeling optimistic about its use. The report emphasizes the need for organizations to provide greater transparency and training regarding AI, as well as to enhance flexibility in work schedules to improve employee satisfaction and retention. The findings suggest that AI can play a crucial role in alleviating burnout and enhancing productivity when implemented thoughtfully.