People-Centric Technology Strategy in Healthcare

This document is a report on the discussions held during an HFMA Roundtable focused on the concept of a 'People-Centric Maturity Model' developed by UKG Workforce Institute. The report outlines the importance of adopting a people-centric approach to technology investments in organizations, particularly in the healthcare sector. It emphasizes that organizations should prioritize creating a work environment that values employees as individuals rather than mere resources. The maturity model provides organizations with a framework to assess their alignment between digital transformation efforts and people-centric strategies. Key elements discussed include the five stages of the maturity model: initializing, measuring, managing, configuring, and optimizing. The report also highlights the challenges organizations face in balancing technology and people performance, especially in the wake of the pandemic. It encourages healthcare leaders to engage in conversations about their digital strategies and their impacts on staff, aiming to improve both employee engagement and organizational performance.