Perspectives from the Frontline Workforce Global Study

This report presents findings from a 2024 global study on the frontline workforce, commissioned by UKG and conducted by Walr. It includes insights from nearly 13,000 frontline employees and leaders regarding various factors that influence engagement, recruitment, and retention. The study identifies key issues such as high levels of burnout, dissatisfaction with employee experience, and the need for greater recognition and support. It highlights that 75% of frontline employees feel burned out, and many express a desire for more workplace flexibility and better work-life balance. The report also discusses the challenges faced by frontline employees across different industries, particularly in healthcare, where burnout rates are notably high. The findings aim to assist organizations in improving the employee experience for frontline workers, emphasizing the importance of recognition and support in fostering a productive and engaged workforce.