Summary
The UKG 2025 Retail Workforce Report is a comprehensive analysis that provides strategic insights for HR and Operations leaders in the retail sector. Conducted by Morning Consult, the survey involved 541 U.S. retail executives and managers, focusing on critical areas such as staffing, employee sentiment, and the integration of artificial intelligence (AI). This sixth-annual survey highlights the challenges of labor shortages and rising costs, emphasizing the need for strategic workforce management. Retailers are encouraged to adopt year-round staffing strategies and invest in employee retention and development. The report outlines the importance of AI in optimizing efficiency and enhancing employee engagement, with 86% of retailers acknowledging its positive impact. The findings also reveal that while retailers anticipate growth during the 2025 holiday season, persistent understaffing poses risks to customer service and operational efficiency. The report serves as a valuable resource for understanding current workforce trends and preparing for future challenges in the retail landscape.
