Proactive IT Support for Quick-Service Restaurants

This document is an info sheet that outlines the proactive IT support model provided by Unisys for quick-service restaurants (QSR). It describes how traditional IT support relies on reactive measures, which can lead to lost orders and service disruptions during peak hours. Unisys shifts this model by continuously monitoring devices such as kiosks and POS systems across locations, allowing for early detection and resolution of issues before they impact service. The document details the benefits of this proactive approach, including reduced downtime, improved crew efficiency, and lower support costs. It also compares reactive and proactive support models, highlighting the advantages of automated issue detection and resolution. Furthermore, it emphasizes the importance of understanding recurring ticket drivers and monitoring device health in real-time to enhance operational efficiency. The info sheet concludes with an invitation to speak with a Unisys QSR advisor for tailored support solutions.