Minneapolis Public Schools Employee Health Care Case Study

This case study details the collaboration between Minneapolis Public Schools (MPS) and UnitedHealthcare to enhance employee health care experiences. MPS, serving approximately 6,300 benefits-eligible employees, aimed to provide a supportive health care environment within the constraints of a tightly budgeted, taxpayer-funded industry. The partnership began in 2021, focusing on improving employee engagement with health benefits through targeted communications and the introduction of an on-site service account manager. This initiative resulted in a significant increase in clinical program engagement, surpassing benchmarks set by UnitedHealthcare. The case study outlines the importance of effective communication and support in helping employees navigate their health care options, ultimately leading to improved health outcomes and satisfaction. The collaboration has also allowed MPS to offer a competitive benefits package that includes a robust provider network and an on-site clinic, enhancing accessibility for all employees, particularly those in lower-paid positions.