TechEQ Strategy for Developing Durable Skills in IT

This document is a guide that outlines the importance of developing durable skills, also known as soft skills, in the field of Information Technology (IT). It emphasizes that while hard skills are essential for technical solutions, durable skills are crucial for the success of IT departments. The guide discusses how emotional intelligence (EQ) can enhance communication and relationships within IT teams and with stakeholders. It presents the TechEQ training program at the University of Phoenix, which integrates durable skills into professional development. The document details how the program has been successful in fostering a culture of teamwork and collaboration, leading to improved employee retention rates and a more efficient work environment. Additionally, it highlights the role of Agile People Leaders in supporting the development of both hard and soft skills among IT practitioners. The conclusion stresses the need for a balanced approach to skill development to adapt to technological changes and effectively communicate their value.