Summary
This document is a guide detailing Upland's Knowledge Management (KM) Services offering, which aims to support customers beyond initial deployment and training. The guide outlines various components of the KM Services, including Health Checks, Knowledge Assessments, Technical Services, and Administration Services. Each component is designed to enhance the effectiveness of KM solutions, improve user engagement, and maximize return on investment. Health Checks involve collaborative sessions to evaluate business objectives and identify areas for improvement. Knowledge Assessments provide a thorough evaluation of existing KM deployments to ensure they meet business requirements and industry best practices. Technical Services focus on deploying custom features and integrations to support evolving business goals. Administration Services offer support for managing the KM platform, including user management and content archiving. The guide emphasizes the importance of ongoing support and optimization in achieving successful KM outcomes.
