Market Guide for Independent Third-Party Software Support

This document is a market guide that outlines independent third-party software support (TPSS) options for major software vendors including IBM, Microsoft, Oracle, and SAP. It aims to assist sourcing, procurement, and vendor management leaders in identifying cost-saving opportunities by analyzing the offerings of independent TPSS providers. The guide details the importance of comparing TPSS offerings with existing maintenance and support policies to minimize risks associated with lower-priced providers. It emphasizes the need for a thorough evaluation of TPSS services and contract terms, recommending that leaders engage stakeholders in a risk-benefit analysis and arrange proof of concept engagements. The document also defines the TPSS market, noting that these providers are not authorized partners of the original equipment manufacturers, which impacts their access to software updates and support. The guide includes recommendations for evaluating TPSS providers and highlights the potential for significant cost reductions in software maintenance expenses.