Market Guide for Independent Third-Party Software Support

This document is a market guide that outlines independent third-party software support (TPSS) options for organizations utilizing software from major vendors such as IBM, Microsoft, Oracle, SAP, and VMware. It describes the rising operational costs associated with traditional vendor support and presents TPSS as a viable alternative that can potentially reduce software maintenance costs by 50% or more. The guide emphasizes the importance of a thorough evaluation of TPSS offerings, including a risk-benefit analysis and proof of concept engagements. It details mandatory features that organizations should expect from TPSS providers, such as significant cost savings, customer updates, and 24/7 support. The document also discusses market trends, including the emergence of new TPSS providers and the expansion of services offered by existing ones. It highlights the need for organizations to conduct feasibility studies and customer reference checks to ensure that selected TPSS providers can meet their specific operational requirements.