Market Guide for Independent Third-Party Support

This document is a Market Guide that outlines independent third-party software support (TPSS) options for organizations utilizing IBM, Microsoft, Oracle, and SAP software. It details the increasing trend of sourcing, procurement, and vendor management leaders seeking cost-saving alternatives to traditional software maintenance contracts, which can be significantly high. The guide presents key findings and recommendations for evaluating TPSS providers, emphasizing the importance of conducting a risk-benefit analysis when considering these alternatives. It explains that independent TPSS providers can offer substantial savings, often reducing maintenance costs by up to 50%. The guide also identifies six independent TPSS providers, discusses their service offerings, and highlights the market's growth potential due to rising demand for cost-effective support solutions. Additionally, it covers various scenarios that may contribute to the continued growth of the TPSS market, including cloud migrations and the analysis of low-value maintenance services. Overall, this guide serves as a resource for organizations looking to optimize their software maintenance expenditures.