Transitioning IT Support from Microsoft to US Cloud

This case study details the experience of United Healthcare Systems (UHS) as they transitioned their IT support from Microsoft Premier Support to US Cloud. UHS, a large healthcare organization with approximately 90,000 employees, faced significant cost increases when renewing their Microsoft support contract. The organization sought alternative support solutions and trialed US Cloud's services. The initial trial was successful, leading to a three-year agreement with US Cloud. The case study highlights the positive feedback from UHS employees regarding the responsiveness and quality of service provided by US Cloud compared to their previous experience with Microsoft. The transition was described as smooth, with organizational adjustments being the primary challenge rather than issues with US Cloud's support. The account management experience was noted to be more personal and responsive, contrasting with the more generalized service model from Microsoft. Overall, UHS's decision was driven by cost considerations and a desire for improved service.