Kilpatrick IT Solutions Partnership with US Signal

This case study outlines the partnership between Kilpatrick IT Solutions and US Signal, focusing on the technical support provided by US Signal to enhance Kilpatrick IT's service delivery. Kilpatrick IT Solutions, based in New Hampshire, serves small- and medium-sized businesses and relies on US Signal for hosted virtual servers and technical support. The document details the challenges faced by Kilpatrick IT with previous data center providers, including high costs and inadequate support. It emphasizes the importance of reliable technical assistance, which US Signal offers through 24/7 support from trained solution engineers. The partnership has resulted in decreased IT costs and improved service efficiency, allowing Kilpatrick IT to respond quickly to client needs, such as unexpected data increases. The case study highlights the benefits of prompt support and expert knowledge from US Signal's staff, which has contributed to building trust with Kilpatrick IT's clients.