Carthage, Missouri Municipal Communication Upgrade

This case study outlines the implementation of a Unified Communications as a Service (UCaaS) solution by the City of Carthage, Missouri, aimed at improving communication across its nine municipal buildings. The city faced challenges with an outdated legacy system that resulted in rising costs and inefficiencies. In response, the IT manager, Amon Henady, led the initiative to upgrade the communication infrastructure. After a thorough selection process, the city chose a hosted UCaaS solution from U.S. Cellular and Crexendo, which included features such as VoIP services, call bursting, and overhead paging. The implementation process was completed within a month and a half, with a focus on user-friendly onboarding and customization to meet the specific needs of each department. The new system has significantly reduced communication costs and improved operational efficiency, allowing for better management and support of municipal services. Overall, the transition has resulted in positive feedback from city employees and streamlined communication processes.