2024 State of LLMs in Business Processes

This report examines the current state of large language models (LLMs) in business processes, focusing on the evolving market sentiment towards generative AI. It outlines the findings from a survey conducted with over 1,000 business leaders, detailing their perceptions of AI adoption pressures and the effectiveness of various AI activation strategies. The report identifies key drivers of AI adoption, including competitive pressure and the need for improved business processes. It discusses the importance of governance and human oversight in AI implementation, noting that a significant majority of leaders believe that expert reviewers should oversee AI-generated content. The report also highlights that API-driven methods are preferred for activating AI in business processes, while SaaS features are viewed as a less viable long-term strategy. The findings indicate that early adopters of generative AI are experiencing notable advantages in agility and decision-making capabilities.