Mapping Disposal Processes with Case Management Software

This case study outlines the implementation of a new application for disposal management processes at Paul Hartmann AG, utilizing the Pega platform for intelligent case management. The challenge involved the prompt and proper disposal of medical materials and products that are no longer needed or have expired, requiring complex routing and adherence to various legal structures. The solution involved the development of a digital application that supports the entire disposal process in an audit-proof manner, implemented within three months. The application provides end-to-end digital support, guiding users through a user-friendly interface while ensuring compliance with rules and deadlines. The adoption of low-code technology allows for quick adaptations of process steps. The study also mentions the successful migration of the application to the cloud, enhancing the efficiency and traceability of the disposal process, with plans for expansion to other countries in the future.