Duane Morris IT Infrastructure Optimization Case Study

This case study details the strategic partnership between Duane Morris, a top U.S. law firm, and vCom, aimed at optimizing the firm's telecommunications and IT infrastructure. Duane Morris faced challenges managing a complex technology landscape across multiple offices, which included handling over 150 invoices each month and maintaining visibility into technology spend and inventory. The partnership began in 2004 with a comprehensive review of carrier invoices, reducing them to a single invoice, thereby simplifying the billing process. Key initiatives included migrating to SIP trunking and integrating General Ledger Codes into vCom's SaaS platform, automating cost allocation and accounts payable processes. The collaboration resulted in significant time savings, reducing bill processing from five days to three hours monthly, and achieving annual savings of $100,000. The streamlined approach has enhanced operational efficiency and positioned Duane Morris for continued growth in a rapidly evolving technological environment.