TDIndustries Mobile Management Optimization Case Study

This case study details the engagement between TDIndustries and vCom, focusing on the optimization of TDIndustries' mobile management processes. The document outlines the challenges faced by TDIndustries, including a lack of visibility into their mobile environment, which resulted in unnecessary expenses and inefficient management of mobile devices. With a mobile footprint spread across multiple carriers and thousands of lines, the internal team struggled with manual processes related to Moves, Adds, Changes, and Deletes (MACD), leading to delays in optimization efforts. The partnership with vCom aimed to establish a more efficient and scalable approach to mobile management. By gaining visibility into the mobile environment, TDIndustries was able to eliminate unused lines and align mobile plans with actual usage, resulting in significant cost savings. The case study also highlights the transition to centralized MACD order management and automated financial reporting, which improved operational efficiency and allowed the IT team to focus on proactive planning for future mobile needs.