City of Omaha's Implementation of Secure Payment Solution

This case study documents the City of Omaha's transition to a new SaaS payment solution aimed at enhancing the citizen experience through improved payment processing. The City’s Planning Department, specifically the Permits and Inspection Division, sought to upgrade their existing payment system to address challenges related to security and efficiency. The integration of the Elavon connector via Velosimo with their land management software, Accela, allowed for the inclusion of ACH/eCheck payment options. This change not only met PCI compliance standards but also resulted in significant savings on credit card processing fees. The case study outlines the benefits of unifying payment processing under a single platform, which facilitated better tracking of financial metrics and reporting for the finance department. The implementation process was efficient, with the new system operational within two weeks, demonstrating a successful upgrade that aligns with the City’s goals for a seamless and secure payment experience.