Improving Medication Reconciliation at United Physicians

This case study documents the challenges faced by United Physicians in achieving effective medication reconciliation despite a high engagement rate for post-discharge visits. The completion rates for medication reconciliation were around 30%, negatively impacting Stars ratings and reimbursement. The study outlines how documentation gaps hindered practices from receiving credit for completed procedures, which lowered quality scores and financial incentives. A collaborative effort during a user group meeting led to the development of a Smart List workflow that prompts providers to document medication reconciliation accurately. The implementation of this solution resulted in significant improvements, including a 30% increase in performance and a six-figure financial impact across the network. The case study emphasizes the importance of collaboration and technology in enhancing value-based care, improving patient outcomes, and ensuring compliance with documentation standards. The successful adoption of the workflow demonstrates the potential for scalable solutions in diverse practice settings.