Northwell Health Data Integrity Improvement Case Study

This case study outlines the efforts of Northwell Health, New York's largest healthcare provider, to enhance data integrity and improve patient experiences through the implementation of Verato Auto-Steward. Prior to the deployment of a new patient-facing application, Northwell faced challenges related to duplicate patient records stemming from disparate data sources. The organization utilized Verato Auto-Steward to address these data issues, achieving an 87% reduction in the manual task review queue. This transition allowed staff to shift focus from tedious manual tasks to higher-value projects, thereby improving overall operational efficiency. The case study details how Verato's cloud-based service integrates seamlessly with Northwell's existing EMPI, enabling the automatic resolution of potential duplicates without disrupting ongoing processes. The results demonstrate a significant enhancement in patient information accuracy, contributing to better patient care and satisfaction. Northwell's experience illustrates the importance of data integrity in delivering quality healthcare services.