
Verint
First Horizon Workforce Management Implementation Case Study
Pages
2
Time to read
4 mins
Publication
Language
English

Pages
2
Time to read
4 mins
Publication
Language
English
This case study details how First Horizon Bank improved customer experience and operational efficiency by implementing Verint Workforce Management solutions. Key results include an 80% reduction in staff overtime and a 11% decrease in branch open hours, all while maintaining full-time employee levels. The bank's strategic focus on data-driven staffing decisions has led to increased productivity and enhanced customer engagement.